Careers

Customer Service Specialist

Madsen Pest Management is seeking a friendly, proactive, and highly organized Customer Service Specialist to join our team. This position plays an essential role in delivering exceptional customer service while supporting the daily operations of our office.

As one of the first points of contact for customers, vendors, and visitors, you will help create a welcoming and professional experience while assisting with scheduling, communication, and administrative responsibilities.

The ideal candidate is a dependable, detail-oriented multitasker with excellent communication skills, a positive attitude, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Customer Communication: Answer and direct incoming phone calls professionally, providing friendly and helpful customer service. Respond to emails, text messages, and customer inquiries promptly and accurately, addressing questions or directing them to the appropriate team member.
• Scheduling & Coordination: Assist with organizing and coordinating technician schedules, service appointments, and daily routes to help ensure efficient operations and timely service.
• First Point of Contact: Greet and assist customers, vendors, delivery drivers, and other visitors entering the office. Provide a welcoming experience, answer general questions, and connect visitors with the appropriate team members.
• Administrative Support: Perform general office duties, including data entry, filing, maintaining records, ordering supplies, and assisting with other administrative tasks to support daily business operations.
• Office Organization & Maintenance: Help maintain a clean, organized, and professional office environment by keeping common areas and workspaces tidy, managing office supplies, and supporting overall office efficiency.

Qualifications

• Excellent Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally and effectively with customers, coworkers, and vendors.
• Strong Organizational Skills: Exceptional attention to detail, time management, and the ability to prioritize tasks while maintaining accuracy and efficiency.
• Ability to Multitask: Comfortable managing multiple responsibilities, handling interruptions, and adapting to changing priorities in a fast-paced office environment.
• Customer-Focused Mindset: A friendly, patient, and professional attitude with a genuine commitment to providing excellent customer service.
• Teamwork & Independence: Ability to work independently, take initiative, and collaborate effectively with team members to maintain a positive and productive work environment.
• Problem-Solving Skills: Ability to think critically, address customer concerns, and find practical solutions while knowing when to involve other team members.

Employee Benefits

At Madsen Pest Management, we value our employees and are committed to providing a supportive work environment where team members can grow and succeed.

We offer a comprehensive benefits package designed to promote employee well-being, professional development, and work-life balance.

• Paid Holidays: Enjoy eight paid holidays, including extended holiday weekends, without using your earned PTO:
• • New Year's Day
  • Good Friday
  • Memorial Day
  • Independence Day (Fourth of July)
  • Labor Day
  • Thanksgiving Day & Black Friday
  • Christmas Day
• Paid Time Off (PTO): Receive three weeks of paid time off after just 90 days of employment.
• Retirement Plan: Eligibility to enroll in a SIMPLE IRA with a 3% company match after 90 days of employment.
• Health Insurance Assistance: MPM contributes 50% of employee healthcare costs, up to $500, toward coverage obtained through HealthCare.gov.
• Performance Bonus: Opportunity to earn a $100 monthly HIL performance bonus, with accumulated bonuses paid in November.
• Training & Professional Development:
• • Company-sponsored annual outing focused on training and team building.
  • Fully paid job-related training and certifications.
  • Monthly company meetings with meals provided.
• Equipment & Resources: All necessary tools, equipment, and resources are provided to help you succeed in your position.
• Short- & Long-Term Disability: Coverage with a 50% company contribution.